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We’re happy to help out. Or just chat.

We're always here to help you out, and we do our best to answer your questions as quickly as possible.



We have same day shipping for all orders that have been paid before 21:00!

Delivery times per region:
- The Netherlands, Belgium & Germany: 1-3 business days
- France, UK, Italy & Spain: 2-6 business days
- United states & Rest Of World (ROW): 7-14 business days

Delivery time may be delayed if your shipment is being held by customs.
MIPACHA is not responsible for any import costs, such as local taxes and customs clearance.

Returns and exchanges

You can return or exchange your order within 30 days after it has been delivered.

In order to return or exchange a product:
• The product must be in its original, undamaged packaging.
• The product must be unworn, unwashed, unmodified and undamaged.
• The products must be shipped back to us within 30 days from the date of delivery.
• Download and fill in the return/exchange form here and attach it to your package.

If any of the above conditions are not met, we reserve the right to refuse your return, or to charge you any extra costs incurred to process the ineligible return.

You can check out our full return policy here.

How do I care for / clean my MIPACHA's?

To help you take care of / clean your shoes, we suggest you read our blog on this topic. Please find the blogs here & here.

Any other questions?

Check out our dedicated FAQ page here, or contact us at